- Go to Virtual Agent > Designer
- Make sure some topics are active and published.
- Select Run all Topics
- See that clicking on 'See all topics' shows the list of topics.
- The order that the topics are displayed is neither alphabetically or by 'updated' or 'created'.
- There is no way to change the order of this topic.
How to Change topics order in Virtual Agent "See All Topics" ?
admin Changed status to publish December 26, 2023
Hi Below is the OOB Greeting and I did the duplicate, Modified the highlighted area with my own messages
Custom Greeting topic:
And Did the Test from designer Itself looks as expected like below
However from the SP Portal and ESC portal throwing error like I have a technical issue please try later
Please suggest what steps I need to perform for OOB Greeting and Duplicate Greeting to show the new Greeting(duplicate)
Thankyou
How to Change topics order in Virtual Agent "See All Topics" ?
Ram Answered question November 17, 2023