Posted October 3, 2024 0 Answers9

Here's a solution outline based on your requirements for automating the change request process in ServiceNow: Solution Outline for Change Request Management in ServiceNow 1. Condition Check: Create a scheduled...

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Posted October 2, 2024 1 Answer8

var ga = new GlideAggregate('incident'); ga.addAggregate('COUNT'); ga.groupBy('state'); // Group by the state field ga.query(); while (ga.next()) { var state = ga.getDisplayValue('state'); var count = ga.getAggregate('COUNT'); gs.info('State: ' + state +...

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