Posted December 30, 2023 1 Answer8

Usecase: Calculate the average time taken to close incidents for a specific user. Description: Build a Script Include that calculates the average time taken to close incidents for a specific...

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Posted December 29, 2023 1 Answer8

Usecase: Calculate the average resolution time for incidents by category. Description: Develop a Script Include that calculates the average resolution time for incidents based on their category, providing insights into...

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Posted November 12, 2023 1 Answer8

Apart from update set, is there any way to move changes from one instance to other?

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Posted November 3, 2023 0 Answers9

Average Resolution Time: Calculate the average resolution time for all closed incidents.

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Posted October 19, 2023 1 Answer8

2.When the Caller field is changed, retrieve the caller's location and update the Location field accordingly.

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Posted October 19, 2023 1 Answer8

1.When the Impact field is changed, automatically calculate and update the Priority field based on impact and urgency.

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