Kongaleti naveen

Usecase: Calculate the average time taken to close incidents for a specific user. Description: Build a Script Include that calculates the average time taken to close incidents for a specific user based...

Usecase: Calculate the average resolution time for incidents by category. Description: Develop a Script Include that calculates the average resolution time for incidents based on their category, providing...

Apart from update set, is there any way to move changes from one instance to other?

Average Resolution Time: Calculate the average resolution time for all closed incidents.

2.When the Caller field is changed, retrieve the caller's location and update the Location field accordingly.

1.When the Impact field is changed, automatically calculate and update the Priority field based on impact and urgency.