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UI policy in ServiceNow allows you to change and modify how fields on a form are displayed. Using conditions, you can set your field to be hidden, make them mandatory, or set them to read-only.

UI policy we can do three things

  1. Mandate : Making a field mandatory
  2. Visibility: Making a field visible
  3. Edit ability: Making a field Editable or Read-only.
What is UI policy ServiceNow?