Impersonating a user means giving the administrator access to what the user would have access to. This includes the same menus and modules. ServiceNow records the administrator activities when the user impersonates another user. This feature helps in testing. You can impersonate that user and can test instead of logging out from your session and logging again with the user credentials.
What do you mean by impersonating a user? How it is useful?
Working Code Asked question December 16, 2023