Dear ServiceNow friends,
Note : collaborators field – i need Cebrian id related user name he is only having global id starts with 'gi' this user only i selected in catalog form so same user i need to show in collaboartors watchlist field.
I have one requirement in Record producer form we have Catalog item owner field this is reference filed filter with role is catalog item owner , active records and global id is gi table is sys_user table …. This is working as expected in form i am getting correct user names.
Step 2 : one user is having two user ids with same name different global ids -> one id start with 'gi' and other user id start with 'si'. in catalog form i am getting 'gi' related user name only so i am selected and submitted … geeting Demand number. upto here working as expected .
Step 3 : Demand table (dmn_demand ) i have collaborators field looking like watchlist field , here not displaying what i have selected user name. user name displaying is correct but user id is not related 'gi ' . i need whatever i selected that user user id related user name only.
Step 4: record producter script — i am written like below
current.collaborators = producer.catalog_item_owner.getDisplayValue();
for more details please find the screen shots, i tried with glide record in script but its taking finally 'si' user name only user names or same … i tried sys_id this is not working. if any one know very well script please help me.
Thanks & Regards,
Bandi