How to know how many articles doesnot have active authors and how should the authors manager should be notified. How to get the list of articles with inactive authors on a weekly basid
KB Article inactivative authors
admin Unselected an answer June 27, 2023
Send notification to inactive aithor manager
var gr= new GlideRecord("kb_knowledge")
Kb.addQuery("author.active", "false")
Kb.query()
while(kb.next())
{
gs.print(kb.number)
gs.eventQueue("notify.manager",kb,kb.author.manager)
}
KB Article inactivative authors
raahul bangalore Posted new comment June 27, 2023
Write scheduled job in servicenow to check all articles where author is active false
You can also write business rule in used table when user become active false, it'll check all articles and send notification to manager
KB Article inactivative authors
admin Unselected an answer June 27, 2023
But also Iam looking for some functionality where in the articles would be picked up automatically which have inactive users. So that I dont have to search manually ising filters