"sn_itsm_va.com.snc.itsm.virtualagent.portal_url" property. Unfortunately, this is not dynamic as the VA is not able to get users session information. Steps to resolve the issue are as follows: Go to sys_properties.list Find "sn_itsm_va.com.snc.itsm.virtualagent.portal_url" property Change the portal as per your business requirements. Now the bot cards will open in that portal.
How to control record to opened in Virtual agent ServiceNow
Working Code Asked question April 9, 2024