Step 1. Create new mail Script
Name:get.catalogname
(function runMailScript(current, template, email, email_action, event) {
var item = new GlideRecord("sc_req_item");
item.addQuery("request", current.sys_id);
item.query();
while(item.next()) {
var catalogItem = item.number + ': ' + item.cat_item.getDisplayValue();
var email = item.variables.email;
template.print(catalogItem + "<br/> Email: " + email);
}
})(current, template, email, email_action, event);
Step 2:
Add below code in Notification Body:
${mail_script:get.catalogname}
How to call email script in notification ServiceNow?
Expert Edited question July 14, 2023
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