Step 1. Create new mail Script
Name:get.catalogname
(function runMailScript(current, template, email, email_action, event) { var item = new GlideRecord("sc_req_item"); item.addQuery("request", current.sys_id); item.query(); while(item.next()) { var catalogItem = item.number + ': ' + item.cat_item.getDisplayValue(); var email = item.variables.email; template.print(catalogItem + "<br/> Email: " + email); } })(current, template, email, email_action, event);
Step 2:
Add below code in Notification Body:
${mail_script:get.catalogname}
How to call email script in notification ServiceNow?
Expert Edited question July 14, 2023