Client Script
function onChange(control, oldValue, newValue, isLoading) {
if (newValue == '') {
return;
}
setRequestedForInfo(newValue);
}
function setRequestedForInfo(newValue){
var ga = new GlideAjax('global.Workingcode_ServiceCatalog');
ga.addParam('sysparm_name', 'getUserDetails');
ga.addParam('sysparm_userid', newValue);
ga.getXMLAnswer(function(answer){
var user_data = JSON.parse(answer);
g_form.setValue("u_email", user_data.email);
g_form.setValue("u_manager", user_data.manager);
g_form.setValue("rfs_department", user_data.department);
g_form.setValue("u_phone", user_data.phone);
g_form.setValue("u_first_name", user_data.first_name);
});
}
Script Include
getUserDetails: function() {
var result = {};
var user_id = this.getParameter('sysparm_userid');
var gr_user = new GlideRecord("sys_user");
if(gr_user.get(user_id)){
result.department = gr_user.department.toString();
result.manager = gr_user.manager.toString();
result.email = gr_user.email.toString();
result.phone = gr_user.phone.toString();
result.first_name = gr_user.first_name.toString();
return new JSON().encode(result);
},
GlideAjax to auto populate User details in catalog item ServiceNow
Working Code Edited question November 25, 2023
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